Rainiersoft provides our Clients a comprehensive suite of systems integration and management consulting services related to ERP Implementations, which will add quantifiable value to their business. We are innovative management & technology consulting firm.
AS AN OFFSHORE SAP SERVICE PROVIDER, WE FURNISH THE FOLLOWING SERVICES:
- System Monitoring and Support: Rainiersoft Technologies will monitor the operations of the SAP environment and Report to Customer to take the appropriate actions to address systems issues in SAP systems areas including:
- Monitoring Job logs
- Ensuring all SAP instances are running else report to Customer
- Reporting on Spool and Print within SAP
- Monitoring Tem Se objects, consistency and reorganization
- Job queues
- Analysis and deletion of aged locks
- Proactive Monitoring: Rainiersoft Technologies will develop and implement a proactive program to monitor all systems and operations under its responsibility and report to CUSTOMER when Rainiersoft detects an area of responsibility which is degrading its performance. Upon identification of the root cause Rainiersoft will initiate corrective actions or execute the appropriate escalation procedure. If, in the course of performing the Services, Rainiersoft detects systems performance problems in areas outside the Scope of Work, Rainiersoft will advise Customer Management of such systems problems as soon as possible.
- System Tunning: Rainiersoft Technologies will tune the SAP system with the objective to run the SAP system at optimal performance.
- Performance and related tuning
- Work process allocation and performance (dialog, update, background, and spool)
- Workload and buffer analysis
- SQL Performance Tuning
- SAP Logon load balancing
- Change Management: Any change that needs to be implemented into production will go through MSDPL change management process and approvals there in.
- Down Time Management: All the Necessary Down times are documented and performed during Off-Peak hours or during Weekends. This is informed to all the Productive Users well in advance and performed only on approval from the Project Manager. These down times will be aligned with other down times (UPS, Power Maintenance and Hardware etc.)
- RCA Management:Root Cause Analysis tools are designed to work towards reducing the number of resources in each step of the resolution process and the Root Cause Analysis infrastructure is open to the integration of new SAP technologies, applications and third-party software.
- Service Desk: Service Desk is a Service in Solution Manager in which internal customers, users or reporters create problem messages directly from a transaction. Employees, Business Process Owners or reporters can contact their Service Desk easily in this way. One can organize the internal service desk in several support units.
- Central System Administration:The central system administration manages tasks for the systems in your solution, centrally. The preconfigured view of your tasks, and the logical collection of the administration tasks help you to handle open tasks.